Privacy Policy

Privacy Policy

Introduction

Welcome to https://couples-therapy-gilbert-az.couplesresilience.com (hereinafter referred to as “Couples Therapy Gilbert Az,” “we,” or “our”). We are dedicated to maintaining the privacy and security of your personal information. This Privacy Policy details our practices regarding the collection, handling, and protection of data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Protection Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountablity of Data Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, including but not limited to, our online platform, applications, services, and products. It is important for users to be aware that this privacy statement does not extend to third-party websites, apps, or services linked from our site. These external resources have their own privacy policies, which we encourage you to review if you choose to interact with them.

Processing Activities

This policy outlines the practices when:

  • You use our applications and services as an authorized user.
  • You visit any of our websites that reference this Privacy Policy.
  • You engage with us through communications such as newsletters, emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect multiple types of personal information to enhance your experience and provide our services effectively:

  • Account Information: Details required to create and manage your account on our platform.
  • Payment Information: Credit card details, billing addresses, and payment history when you make purchases or subscriptions.
  • Financial Information: Banking information for direct debits or transfers if applicable.
  • Purchase Information: Items bought, order history, and preferences to personalize recommendations.
  • Mobile Device Identifiers: Unique device identifiers, such as IP addresses, mobile phone numbers, and ad IDs, for tracking purposes (with user consent).
  • Location Data: Your geographical location data when you interact with our services, used to provide personalized content and services.
  • Feedback: Any comments, reviews, or responses provided by users to improve our platform.
  • Social Media Information: Data from social media platforms when users connect their accounts for seamless access.
  • Product Information: Details about products viewed, added to carts, or purchased on our e-commerce platform.

We collect this data through various methods, including direct user input, tracking technologies (like cookies and device identifiers), analytics tools, and third-party service providers.

Cookies

Cookies are small text files placed on your browser by websites to enhance user experience. We utilize cookies for:

  • Strictly Necessary: Ensuring basic functions of our website work, like login sessions.
  • Preferences: Remembering user preferences and settings for a personalized experience.
  • Analytics: Tracking aggregated data for analytics purposes to improve our services.

Users can manage their cookie choices through our Cookie Manager, allowing them to control non-essential cookies.

Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The specific retention periods vary based on the type of data and its purpose:

  • Financial and transaction data is usually kept for a minimum of 7 years due to tax regulations.
  • Account information may be retained until the account is inactive for an extended period.
  • We delete or anonymize data when it is no longer needed for the purposes collected, ensuring compliance with legal obligations.

Security Measures

We implement robust security measures to safeguard your personal data:

  • Encryption of sensitive data during transmission and storage.
  • Access controls and monitoring to ensure only authorized personnel can access confidential information.
  • Regularly updating our security protocols to adapt to new threats.
  • Training employees on data protection best practices.

Your Rights

The privacy laws in your jurisdiction may grant you certain rights regarding your personal data:

  • Access: The right to request access to and receive a copy of your personal data held by us.
  • Rectification: Ability to correct inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Requesting the deletion of your personal data under certain circumstances.
  • Restriction: Limiting the use of your data in specific situations.
  • Data Portability: Obtaining and transferring your personal data to another controller.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: Right not to be subjected to automated decision-making that significantly affects you.

To exercise these rights, please contact our Data Privacy Team at [email protected] or write to us at:
[Address]

Changes to Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and the revised policy will be effective immediately upon publication. We encourage users to review this page periodically for any updates.

Contact Information

For any inquiries, requests to unsubscribe from communications, or questions about your data, please contact us at:

Email: [email protected]

Postal Address: [Address]